We are here to help with your questions about Hellberg Safety products. Have a look at our frequently asked questions to find an answer to your query. If you don’t find the answer to your question here, please contact us.
Please contact the retailer where you bought your Hellberg product.
Yes, please contact your local Hellberg retailer. Spare parts and accessories are listed on our website.
Retailers, for claims and returns please log in to our Partner Portal
It is important to choose the correct hearing protection for your needs. Our selection guide will help you make the right choice.
Both Xstream and Synergy MP hearing protection feature Bluetooth. Xstream is developed especially for listening to music, while Synergy is developed for speech communication and has some additional features.
Yes, use our product filter to find products with the Active Listening function.
Make sure the unit is turned off. When the unit is OFF, press and hold the Power button for around 10 seconds, until the LED flashes Red/Blue.
You can add a boom-microphone to your Xstream protector. It improves the sound and gives less background noise. It is available as an accessory, article nr. 16982-001.
Use the windshield that came with your product, also available as spare parts.
All Hellberg active hearing protection is limited to a maximum volume of 82 dB(A). This is to prevent long-term hearing damage according to product standard EN 352-8. If you still experience low audio volume, please check that your phone does not have a volume limit activated.
No. Hearing Protectors are Category 3 protective equipment and may not be changed or altered in any way.
Our selection guide can help you find the face protection best suited to your work environment.
Please have a look at our guide to safety glasses to find the best eye protection for you.
Unfortunately, you will need to replace your safety glasses with a new pair.
Yes, Hellberg supplies a wide variety of face protection that integrates perfectly with both headband and helmet mounted hearing protection.
As a general rule, we recommend replacing your hygiene kit every 6 months. In hot, sweaty conditions it could need replacing after only 3 months.
Here is a list of all helmets that are approved to use in combination with Hellberg hearing protectors. These combinations are certified according to EU regulations.
Hellberg Safety products are Category 3 personal protective equipment and are approved according to all required standards. The declaration of conformity for each product lists the standards each product is approved for.